Each item is handmade and your satisfaction is my goal. If for any reason you are unsatisfied with your purchase, you may contact me for a refund or exchange. The customer must contact me within 1 week of delivery and item must be returned in an unused condition (not washed or used in any way). Shipping costs are non-refundable and buyer must pay return shipping to return the item for a refund. In the event of an exchange, buyer must pay for return shipping of unsatisfactory item and to have a new item sent in its place.
I CANNOT ACCEPT RETURNS ON CUSTOM WORK since it was made especially for you and cannot be resold. Likewise with buyers personal specifications and any order with personalized labels.
In the event an item arrives to you in a damaged state, please contact me immediately so we can work out a mutually agreeable solution.
Ready to ship items within 2-3 business days of having received payment, and made-to-order items take longer please message me about it and I can give you more info about specific items.
Items are shipped USPS and should arrive between 5-10 business days. Tracking number provided when applicable.